How orders work

Shipping

Orders ship USPS from Oregon. I go to the post office every day, so most orders leave within one business day.

Standard US delivery usually takes 2 to 5 days, depending on how far you are from the West Coast. You'll get a tracking number by email when your label is created.

International orders ship First-Class Package International and usually arrive in 1 to 3 weeks. Customs fees, if any, are set by your country.

Payment

Checkout is handled by Stripe. You can pay with Apple Pay, Google Pay or any major card, and you don't need an account. I never see your card details.

Returns and problems

If something arrives broken, doesn't fit, or isn't what you expected, contact me within 30 days and I'll replace it or refund you.

Contact

Email: hello@btlstore.com. I usually reply within a day.

Video guides and new products: BTL on YouTube

Privacy

I only use your name, address and email to ship your order and send tracking. Payment details stay with Stripe. Nothing is sold or shared.